Privacy Policy

Last updated: [Add effective date]

1. Who we are

RouteSync ("RouteSync", "we", "us", "our") is a product of Arena Softwares, operated by MMI Mobility Private Limited ("the Company"), with its registered office at 235, Old Bagadganj Layout, Shastri Nagar Chowk, Nagpur – 440008, Maharashtra, India. We are the data controller responsible for personal information collected through this website.

2. Information we collect

Information you provide

When you submit a demo request, contact form or other enquiry, we collect the details you provide — typically your name, organisation, role, work email, phone number, country, organisation type, area of interest and the contents of your message.

Information collected automatically

When you visit the site, our hosting and analytics providers may record standard technical data such as your IP address, browser and device type, referring pages, and the pages you view. Some of this is collected through cookies and similar technologies — see our Cookie Notice.

3. How we use your information

• To respond to your enquiries and arrange product demonstrations.
• To provide information about RouteSync that you have requested.
• To operate, secure, maintain and improve this website.
• To comply with legal, regulatory and contractual obligations.
• With your consent, to send you relevant updates (you can opt out at any time).

4. Legal bases for processing

Where applicable law (such as the EU/UK GDPR) requires a legal basis, we rely on your consent, our legitimate interests in responding to enquiries and operating our business, the performance of a contract or steps taken at your request before entering one, and compliance with legal obligations. For users in India, we process personal data in accordance with the Digital Personal Data Protection Act, 2023.

5. How we share information

We do not sell your personal information. We share it only as needed with:

• Service providers who help us run the site and process enquiries — for example website hosting, form processing and analytics providers — under appropriate confidentiality and data-protection terms.
• Regional delivery and implementation partners, where relevant to responding to your enquiry about deployment in your market.
• Authorities or third parties where required by law, regulation, legal process, or to protect our rights, users or the public.

6. International transfers

RouteSync is delivered globally and your information may be processed in countries other than your own, including India. Where required, we put appropriate safeguards in place for such transfers.

7. Data retention

We keep personal information only for as long as necessary for the purposes described above, to comply with our legal obligations, resolve disputes and enforce our agreements, after which it is deleted or anonymised.

8. Your rights

Subject to applicable law, you may have the right to access, correct, update or delete your personal information, to withdraw consent, to object to or restrict certain processing, and to data portability. Users in India have the rights of a Data Principal under the Digital Personal Data Protection Act, 2023, including the right to grievance redressal. To exercise any of these rights, contact us using the details below.

9. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children

This website is intended for business and professional audiences and is not directed to children. We do not knowingly collect personal information from children.

11. Third-party links

Our site may link to third-party websites and services that we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision, and material changes will be posted on this page.

13. Contact & grievance officer

For privacy questions or to exercise your rights, contact us at support@arenasoftwares.com. Grievance Officer: [Name], [email], [address].